The Knowlton Group Launches the VeriCU Data Lakehouse Providing A Single, Cloud-Native Platform for Credit Unions to Unlock Data, Analytics and Data Science Potential

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Boston, Mass. – October 13, 2021 – The Knowlton Group, a leading data analytics solutions provider for credit unions, today announced the launch of their VeriCU Data Lakehouse, a modern, cloud-native data lakehouse platform designed to elevate business intelligence, analytics, and data science for the credit union industry. A combination of the best features of a data warehouse and a data lake, the VeriCU Data Lakehouse encompasses all aspects of data engineering, data science, integrations, data-driven applications, and data governance in a single unified platform.

The world subsists on data— data analysis, data integration, and data security and privacy. Credit unions are no different, meeting the ever-present demand of personalized member relations, scalable growth, and competitive advantage. With complete data integration, governance, and classification features, the VeriCU Data Lakehouse supports current and future data analytics initiatives with seamless data collaboration and endless use cases customized for each organization.

To accelerate the analytics journey for credit unions, the VeriCU Data Lakehouse boasts a large reporting suite built on top of Power BI.  Combined with VeriCU’s data model and industry-leading integration library, credit unions will be able to fully unlock the power of their data.

Brewster Knowlton, Founder of The Knowlton Group explained, “In melding the structure and model of a pre-built data warehouse with the flexibility and scalability of a data lake, VeriCU Data Lakehouse users not only receive targeted precision analytics but also see them yield actionable results which fuel the mission and vision of their credit union to improve member service, drive growth, and deliver on the promise of improving member financial well-being.”

Amplifying High-Performance Data:

Once implementation is finished in days – not months – the VeriCU Data Lakehouse platform combines the best elements of a data warehouse and date lake, which encompasses:

  • Integration with common credit union vendors
  • Data science and machine learning
  • Modern, cloud-native architecture
  • Consultancy expertise throughout entire implementation

Staff can access a simple portal for basic reporting, ingest third-party data quickly for ad-hoc modeling, and leverage the platform for data science and statistical modeling all from one unified data platform.

VeriCU is member-centric, delivering precision through:

  • Affordability with easy-to-understand cloud pricing based largely on utilization – not static, fixed costs
  • Support for credit unions looking to get started with a new cloud environment or implanting the VeriCU Data Lakehouse into an existing cloud environment.
  • Seamless data integrations to nearly 50 non-core, leading credit union products (consumer loan origination system, mortgage loan origination systems, mortgage servicers, debit/credit providers, digital banking solution, etc.)

 

About Us

 The Knowlton Group is a leading credit union data analytics solutions provider founded in 2013. The team consists of leading experts with decades of credit union experience encompassing software development, analytics, and executive management. The Knowlton Group’s products and services encompass all aspects of data analytics allowing us to address any need your organization may have throughout the data journey.

To learn more about The Knowlton Group’s innovative VeriCU Data Lakehouse and to schedule a demonstration, visit https://knowlton-group.com/vericu/vericu-data-lakehouse/

www.knowlton-group.com
860.593.7842
[email protected]

 

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Your Data Analytics Checklist– Four Questions To Ensure Data Analytics Success 

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We are half-way through the year! Now is an excellent time to stop and assess the credit union’s data analytics initiatives and course-correct any gaps in your program.

Take this quick check-up to assess your progress on becoming a data-driven organization.

(  ) Are you integrating data from multiple data sources regularly into a single source of truth?

How well data is integrated throughout the organization is anchored on how fast and how well the credit union can glean meaningful insights from the data assets to generate better products, services, and member experiences.  Data integration involves techniques and processes that ingest, transform, and combine data across all sources, wherever that data may live, creating a unified, single view of the data.  The faster you can access the insights from your data, the faster you can take action. Speed and responsiveness supported by accurate, trustworthy data leads to successful business outcomes.

Data that is not integrated remains siloed, not cleansed, un-mastered, can be difficult to analyze and potentially be unreliable. If the organization is lacking data integration tools, investing in a leading data warehouse  ensures your data is clean and unified from all sources and that the integration capabilities can keep your credit union moving with as much speed and agility as possible. 

(  ) Are custom data definitions embedded into your analytics platform?

Every credit union has custom definitions they use for regular reporting and analytics.  How are your credit tiers defined?  Do you have a different definition for a member or household?  Each of these fields are essential to get accurate and can be difficult to identify without a data warehouse.  A successful analytics platform ensures these critical elements are at your fingertips with no manual calculation required.

(  ) Are KPIs and other critical metrics entirely automated?

Has your organization spent time clearly defining the data’s Key Performance Indicators (KPIs)? Having clearly defined organizational KPIs gives your analytics efforts a guiding direction.  There are thousands of different analytic opportunities your team could explore. The Knowlton Group recommends determining the metrics that matter most to your credit union.

Many credit unions struggle to align their strategic goals with operational goals.  This can be due to changing of traditional KPIs (like return on assets or membership growth), but this realignment is essential and should be automated. If your business is committed to data-driven decision making, establishing the right KPIs is crucial. Remember, the point of a KPI is to gain focus and align goals for measurable improvement. You can only improve what you measure, so focusing on the right KPIs will help the organization track and measure improvement.  If you need help defining the best KPIs, The Knowlton Group can help.

(  ) Can business users self-service their data and reporting?

Have you taken the time to understand each line-of-business’s needs regarding what information is required and how to act on insights?  Business users need to access their reporting and pull data at any time with minimal involvement from developers.  You can start by establishing what systems and processes are needed to drive the flow of data throughout the credit union. Each line-of-business will require different data outputs to hit their set goals. By providing easy access to the data, and a streamlined process to put the data into action, alignment of the overall business initiatives becomes routine. 

In a data-driven culture, everyone can be a data analyst. The data needs to be transparent, and employees need the tools to access it. Spend time and effort providing resources and training so business units have access to dashboards and analytic tools to extract insights from the data.  Once they learn how to extract insights, encourage them to share their ideas with all areas of the credit union.

Another recommendation is to train employees from all departments in data literacy and how to interpret raw data into knowledge and action. With proper and ongoing training, employees will use the data analytics tools to their fullest capabilities. 

If your credit union has hit some obstacles along the journey, it’s best to partner with experts who can develop a strategy and a roadmap for accountability.  This is what the Knowlton Group does exceptionally well.  Our industry-leading VeriCU Data Platform will give your credit union then platform it needs to win with data. Start the discussion today,  send us an email or give us a call at 860-593-7842 to learn how we can help.

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Credit Union Guidebook: 13 Steps to Select the Right Data Analytics Partner

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Before you make an important, strategy-driving decision about your analytics solution, be armed with all the answers you need to select the best partner for your credit union. This guidebook will provide you with:
  • Key qualities that attribute to a great data analytics solution. 
  • Determining the support criteria you should receive during and after implementation.
  • Strategies to best analyze partner track-record, industry expertise, product customization, and pricing/fees.

Form Submission

Complete this form below to gain access to our Data Analytics Partner Selection guidebook.

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Five Steps to Improve Member Data Analysis – Part 1

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Member data analysis is all about getting a crystal-clear understanding of who your members are at a detailed level through data analysis.

By investing in better data analysis techniques, your organization is committing to collecting and scrutinizing large volumes of data to paint a clear picture of each individual member (their demographics, behaviors, preferences, major life events, etc.) so smarter, targeted actions can be taken.

Using time-tested techniques to analyze member data is the key to building a rock-solid member relationship that maximizes acquisition, on-boarding and retention. In short, superior data analysis helps you:

  • Know if you have the right data to answer key action-oriented questions.
  • Draw accurate conclusions from your data.
  • Informs your decision-making process.

Follow these steps, that we’ll outline over multiple posts, and you’ll be on your way to a successful data analytics strategy where you get to know your data, the right way.

Step 1:  Listen to your data.

“Successful analytics” is all about finding patterns and anomalies across the KPIs identified as important to your credit union’s business objectives. Do not try to shape the data into the story you want it to tell. Rather, let the data do the storytelling.

Start with analyzing the “4Cs” of data analytics: Collect, Cleanse, Compute, Consume.

Collect: Eliminate silos of data by collecting data from multiple sources, both internal and external, to create a single source of truth. The Knowlton Group’s VeriCU Data Platform gets your credit union up and running with their industry-leading platform in a matter of days – not months.

Cleanse: Resolve inconsistencies and maximize the accuracy of your data by cleansing, integrating, and relating to data.

Compute:  Statistically relevant data points don’t simply exist in your data system – they need to be computed in your data platform.  For example, computing an attrition likelihood based on a missed direct deposit or summing total deposits for engaged members to calculate a proxy for monthly income are valuable data points that need to be calculated to exist.

Consume: This step refers to how the information is presented and used. The output results should empower data-driven-decisions and action-lists that integrate directly to your marketing-action-platform to generate a message to a member to then implement the best call to action, timing and message.

 

Step 2: Identify the best metrics.

If you are looking to improve data analysis, a clear understanding of valuable business metrics is essential.

Vague metrics result in vague results.

Ill-defined metrics rarely align with key business goals meaning your organization is focusing on moving levers that provide no tangible value.  Clarity around what actions truly need to be improved and then identifying what metrics need to be tracked for those actions is essential.

In our next post, we’ll complete this five-step list to help your organization improve its data analysis capabilities. Stay tuned…

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The Knowlton Group & Logix FCU: Credit Union Tableau User Group Webinar Recap

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On February 23, 2021, The Knowlton Group was fortunate enough to present with our great client partner, Logix Federal Credit Union, at the Callahan & Associates hosted Credit Union Tableau User Group.

Nicole Lopez, the Manager of Business Intelligence at Logix, highlighted some of the fantastic ways that her team has leveraged the VeriCU Data Platform to deploy actionable analytics-driven output to critical lines of business and executives.  The video above is the replay of the webinar if you weren’t able to join us live.  I’d highly recommend that any credit union (those with and without existing analytics teams) watch this video to learn about some great practical analytics use cases.

Schedule a Demo Today
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Unlock The Potential of Analytics & Data-Driven Decisions

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Creating a clear path to design your data analytics initiatives around the Credit Union’s business goals. 
Summary:
As organizations look to accelerate their data analytics competency, one of the big strategy questions is “what is the best approach to getting there?”. The key to unlocking your credit union’s analytics potential includes:

·        A thoroughly articulated data strategy and business plan

·        Quick implementation of a scalable/adaptable data warehouse

·        Robust visualization tools

·        Expertise of a data scientist and/or chief data officer

Today, analytics needs to dive deeper into the behavior and decision-making processes of members through analysis of critical, real-time data.  In our new digital and data analytics age, credit unions are relying more on data than even just a year ago, pre-pandemic, to serve members and thrive in a highly competitive market.  If using data to its full potential is something your credit union struggles with, you are in luck.  This quick read shares four actionable strategies you can put in place to get the most value and ROI from data analysis.

A Strategic Road Map for Success

Like most successful ventures, you need to start with a plan – a roadmap – that drives accountability, goal-setting and metrics for success.

We encounter countless organizations that are ready to transform their data into knowledge, growth and profits, but they are still hazy on that first step – Defining the desired business outcome(s) of data analytics.

Teams will need to clearly understand and outline the long-term strategic goals of the credit union (i.e. growth, branching, new products and services, etc.) to identify and select technology solutions that fit the requirements both today and, more importantly, where you want to be in the future. Otherwise, you run the risk of investing in technology, resources, vendors, and staff that might not fit the credit union’s vision; and the cost of pivoting later can be significant.

Analytics efforts should empower data-driven decisions and fuel growth.  As part of this strategy assessment, it’s essential to understand the specific, measurable actions your credit union wants to undertake.  In our experience, we’ve seen tremendous success with past CUs by driving digital branch growth through a focus on identifying member segments and delivering targeted marketing actions.

Too often, executive management teams have an unclear strategic direction with regards to their technology investments and how they align with their corporate objectives. Take the time to clarify the overall strategic direction and outlook. Without this direction as a guide, the credit union’s technology decisions end up driving the overall strategic direction by accident.

Maximize the Value of a Data Warehouse

Are your data strategy and business objectives clarified?  Are you driving growth through measured, systematic, recurring action lists from analytics? If not, now it is time to ramp up the data analytics potential by using a data warehouse. Data warehouses can yield a tremendous ROI for organizations that leverage them to their greatest potential.

Rapidly evolving and improving data warehouse technologies have greatly benefited the financial services industry.  They allow organizations to easily retrieve and store valuable data about members, products, services and more. Data Warehousing solves the ongoing problem of analyzing data from disparate systems and transforming it into actionable information you can use.  It provides a plethora of benefits to a credit union, such as ensuring data consistency, providing a single source of truth to store and cleanse data, improving speed and accuracy on insights, and generating greater efficiency and time-saving solutions.

Developing and maintaining sophisticated data warehouse systems is often too expensive for individual organizations, so many have partnered with service vendors and their cloud-based platforms. To successfully build and deploy your data warehouse, start with a strong plan and foundation. Be sure you have executive sponsorship, adequate architecture and documentation, an implementation team, a sophisticated data integration plan and scalable and adaptable data warehouse.

Waiting to get a data warehouse solution implemented will lead to lost opportunities and insights that could have been gained through an analytics solution. The Knowlton Group’s guide: Buying vs. Building a Data Warehouse drills deep into the advantages, and some of the hiccups, of both scenarios.  Fortunately, our 72 hour Data Warehouse, VeriCU, is designed with a strong pre-built foundation and tons of customizable components. It blends the cost and speed of implementation of a pre-built solution with the flexibility and customization of a custom-built data warehouse.

Extracting Needed Business Insights

With a robust data warehouse in place, you can now get the insights that lead to innovation, superior member services, greater efficiency and so much more. The faster you can extract key insights and analyze data through sets of queries, the further your credit union can achieve business goals.  Visualization tools are paramount to make this happen.

Sophisticated visualization tools allow you to dial into the most important aspects of your member data, such as the profitability of member, branch, region, household, or product.  Visualization tools allow you to segment members based on any segmentation you define, so you can further improve member engagement and marketing messages. You can run reports that share defined information on member attrition, including which members are most at risk of leaving, with specific action plans to boost retainment. Imagine assigning an engagement score to each member based on their overall activity and tracking progress as targeted action helps drive members to the segment-specific ideal-product-bundle.

 Putting Data Science in Practice

Sure, most credit unions don’t need an army of data scientists to put their data to action. But, they need experience, expertise, and real analysis to solve key challenges and unlock what’s working and what can be improved within the organization.

One of the big impediments to implementing a data and analytics program that delivers business value is a misalignment between the business organization and the data organization.  The guidance and experience of a data expert, such as a Data Scientist, Chief Data Officer, or Data Strategy Officer, will help overcome this challenge.

A 2021 survey1 reveals that 65% of organizations have appointed a CDO, up from just 12% in 2012.  Why?  A CDO keeps everyone accountable and aligned with the overall strategic business objectives associated with your data and analytics projects.  Whether hiring a full-time executive or an outsourced expert like The Knowlton Group,  you will view them as a trusted advisor and strategic partner.  Consultants and data scientists will work with your data analytics teams to pour through the data and train your staff to uncover and act on new opportunities that lead to your desired goals. These experts can advise decision-makers, monitor progress, track success, and establish best practices that will position your data analytics project for success. Striking the right balance and partnership with the business side of the organization and the data analytics initiatives through a CDO is a winning formula.

While many success stories confirm data can add enormous value, most organizations still struggle to build data analytics into their business strategies, and to align their data efforts to the needs of the business.

With proper integration, data can accelerate many business strategies by improving the processes and empowering the people needed to execute them. Propelling your data, unlocking its full potential, and solving key business issues with data does not happen overnight.  Let’s help you lay the groundwork today.  For guidance, contact The Knowlton Group https://knowlton-group.com/

Schedule a demo->

Sources

  1. CXO Today Survey Report

https://www.cxotoday.com/big-data/companies-continue-to-struggle-with-big-data-ai-investments-finds-study/

 

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Get The Most Out of Your Data Platform

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5 Business Value Drivers to Optimize Your Data Warehouse Investment

Data warehouses can yield a tremendous ROI for organizations that leverage them properly. However, many financial institutions that invest in a data warehouse are not maximizing the potential business outcomes that will drive a positive return on investment.

The amount of stored data and exceeding interest in data analytics has resulted in the growing popularity of data warehousing solutions and analytics platforms. Over the years we have seen that as data management and analysis needs have skyrocketed, the market has introduced data warehouse solutions to address the evolving data centralization and storage dilemma. Well-built data warehouses offer the ability to store vast amounts of data and deliver fast results that a traditional database could not compete against.

As credit unions move away from the traditional database to a data warehouse, whether it is built, purchased, or in the cloud, it’s essential to use the data warehouse strategically to optimize all the potential value it promises.

If your credit union has invested in or is considering purchasing a data warehouse solution, are you leveraging its full value?

Here’s a quick Q&A on value drivers to get you started:

Value Driver #1: Are you gaining faster insights and better decision making?

The goal of a data warehouse is to help answer business questions faster.

In what once took days, can now take seconds. This provides management the ability to make clearer and more accurate decisions regarding the credit union’s members, products, services, branches and so much more. A data warehouse allows the credit union to analyze their data effectively as well as trust it! It creates accuracy, dependably and democratizing data so that more than just the purely technical employees can access it— your team can use and benefit from the insights gleaned from running data queries. This avoids bottlenecks and allows management to make decisions based on pure, clean, data—not on gut instincts.

The data warehouse provides a way to mine, refine, and harvest actionable insights faster – increasing the amount of time available to realize the benefits from those insights. The best data warehouses allow you to gather and analyze various types of data from diverse sources and not only collect and convert that data, but turn it into action plans that drive business decisions for the organization.

Value Driver #2: Are your business units/departments aligned and embracing the benefits of the data warehouse?

Each line of business in your organization (e.g. sales, marketing, lending, product management), and third-party tools should have a centralized data warehouse.  Your data warehouse should not limit data access or produce silos of data. Data remains centrally stored and can be accessed through any warehouse, as long as the user has the necessary permissions.

Most credit unions operate hundreds of disparate application systems.  Individual departments in an organization often focus on their own narrow system and information needs and don’t see the corporate value of integrating data.  A data warehouse helps breakdown those silos of disparate data so your data doesn’t get out of sync.  Best-in-class data warehousing technology will enable better department alignment, a single version of truth that ensures clean and accurate data management that everyone can rally around.  All this leads to more informed managers, making data driven, objective decisions – for which you’ll see the results to your credit union’s business outcomes.

Value Driver #3:  Is the data warehouse automating data collection and scaling with your credit union?

The best data warehouse solution should provide automated end-to-end data management—from initial data collection to analysis and reporting.

Your organization’s data assets will continue to increase, therefore, a data warehouse is one of the best available tools for managing data growth by enabling archival, aggregation and analysis of data from many different data sources. Whether an in-house or cloud-based solution, data warehouses can be highly scalable solutions. Having scalability to meet business needs is an important value driver to take advantage of as it will allow your organization to automatically scale to support any increase in data, workload, and concurrent users and applications without the need for data movement or expensive upgrades down the road.

Value Driver #4:  Are you utilizing powerful visualization tools?

A data warehouse makes it easier to work with popular visualizations tools like Power BI or Tableau. This enables non-technical users to quickly build insightful visualizations and dashboards to highlight critical information in an appealing fashion.  These tools can be used for advanced analytics output as well as traditional operational reports.

Value Driver #5:  Are you easily integrating key non-core data sources within your data warehouse?

With the increasing volume of information collected through a variety of channels, credit unions need a single interface where data is collected and stored – integrating data from common non-core applications such as loan origination systems, third-party servicers, credit and debit card processors, GL systems, and much more.

The right data warehousing solutions allow you to easily combine data from multiple sources to create a unified, single view of the data.  The ultimate goal is to provide users with consistent access and delivery of data across the entire credit union.  Data integration benefits everything from business intelligence and member segmentation to data governance and real time information delivery. Data warehouses can help bring disparate datasets together to further increase the value of your information.

Are you ready to drive greater business value? Getting the most out of your data warehouse means making smarter, quicker business decisions.

If your credit union is embarking on a business intelligence journey, or already down the path and looking to increase ROI of your data analytics investments with a powerful data warehouse, learn more about VeriCU data warehouse platform created by the Knowlton Group.  You could be up and running in 72 hours driving value data insights right away.

 

Schedule a demo->

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Managing Data as a Strategic Asset

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Transforming data into a strategic asset means empowering your teams to have fast access to accurate data that they can put to action.  Data and analytics are the key accelerant of an organization’s digitization and transformation efforts. Yet today, fewer than 50% of documented corporate strategies mention data and analytics as fundamental components for delivering enterprise value. 1

Organizations who want to compete in the emerging digital economy need to be strategic on how they go about analyzing and managing data. Companies know their data is a strategic asset and they want to utilize it to make smarter decisions; but the problem is it takes dedication, a cultural shift, empowered people, tight processes, and robust technology.  Those who follow through however, will be the success stories of tomorrow.

Let us uncomplicate the process.  These 5 steps will get you on a well-chartered course to turn your data into a strategic asset.

 

Step 1: Build a Data Strategy & Roadmap

Strategy without execution will fail just as execution without strategy will also fail. Moving towards a more strategic approach to capitalize on data is certainly attainable, and it starts with a Data Strategy. A Data Strategy addresses more than the data; it is a roadmap that defines People, Process, and Technology. Creating your strategy begins by addressing some critical questions and filling gaps quickly.

  • What are your objectives and use cases that can turn data into an asset? Knowing your strategic business goals now (i.e. deposit growth, opening new branches, new products, digital channel alignment, etc.) and in the coming years will help your organization devise a living, breathing roadmap that aligns analytics with key business objectives.
  • How can the credit union empower employees to use the data? If you empower employees through a high-performing culture, a vision of the future, open communication and access to data and analytics assets, you can accelerate delivery, improve quality, and drive user adoption and future success with data.
  • Do you have the right processes and tools that ensure data is accessible and of high quality? Having a robust process and high-quality control disciplines that governs the overall management, usage, storage, monitoring, and protection of the credit union’s data is a critical step in the data strategy.
  • Do you have the right technology that will enable the storage, sharing and analysis of data? As data becomes an even greater asset for the credit union, the ability to store large amounts of complex data in a unified, central database, known as a data warehouse


Step 2:  Create Reliable, High-Quality Data Sets for Rapid Analysis

A vital step when transforming data into an asset is having a proper data collection system. The credit union can amass enormous volumes of data from several sources in a short period of time, but not all of that data is relevant for analysis. Start by defining the types of data that are important and which use cases will drive the greatest return. Meticulous data organization is pertinent for analysis, and it will enable you to remain in control of data quality while improving the efficiency of analysis.  Data cleansing is imperative and will help to ensure data analysis is centered around the highest quality, most current, complete, and relevant data.

If your data is clean, well-organized, and free of silos, the next step is to segment your data for a more detailed and focused analysis. Going back to step number one, define your business objectives and use cases. Consider and plan for how the data will help you achieve this goal and segment the data accordingly. You can sort data into relevant groupings to analyze trends within the various data subsets.

Step 3: Use Information as a Competitive Edge to Drive Growth


In his book, Infonomics, Doug Laney explores countless examples of how organizations can assert economic significance from data. He dives into how organizations should measure, manage, and monetize information as a real asset.   These 3 steps include:

Monetizing information starts with generating economic benefits from available assets to drive measurable business value.

Managing information is to apply asset management principles and practices to information.

Measuring Information is to practice  gauging and improving information’s economic characteristics.

As Doug puts it, “most organizations have a better inventory of their office furniture than their information assets!”  Clearly, the future of data is all about moving from volume, velocity and variety to monetize, manage and measure.  2

 

Step 4: Hire The Right Talent

Data is your organization’s second most valuable asset. The first is your people. Ensuring you have hired data savvy talent that understands how to mobilize data across the entire business ecosystem to serve customers and create valuable data products is the cornerstone of transforming data. As many data analysts and CIO roles evolve to focus less on system uptime and more on using data to drive the credit union forward, having the right data-savvy talent is key.

Data expertise must remain at the heart of a data-centric approach. Investment in core data skills is required to get maximum value out of data and technology, and to ensure that the right processes are in place to translate insight into financial gains.

 

Step 5: Build A Data-Oriented Culture


If your company’s culture does not inspire excitement about leveraging data in new ways to propel the credit union forward, then you will have a hard time achieving your business goals. Building a team who is dedicated to the organization’s success and focusing on new and innovative ways to use the data strategically will make all the difference.  To build a data-centric organization, ensure you are cultivating an organizational culture around data. Treat data as an asset and give employees tools and empowerment to make the transformation.  A few other ways to inspire a data-driven culture include:

Ensure data analysis is a key part of the leadership decision-making. Your management and leadership team will set an example that will trickle down throughout each tier of management and among employees, leading to lasting transformation.

Remove silos and make the data readily available throughout the credit union. Provide every employee access to the data, so they can perform their duties more effectively. Also be sure to educate your teams on the importance of data security, privacy and governance with proper protocols that all must follow.

View data as a key focal point of every decision and strategy. Encourage employees to routinely analyze data and then develop questions and observations from it—making it a rewarding part of their role.

Promote data literacy across the organization.  When employees have the ability to read, understand, and communicate through the use of data they are more engaged in the process and vision.

Share data successes. Celebrating the individuals and teams behind successful outcomes is essential to promoting a healthy data culture.

If you can encourage and drive this cultural shift, invest in the right people, processes and technology, there is every chance that your data will be treated as the asset it truly is—and you and your organization will be well-positioned to reap the rewards that investing and nurturing your data can bring.

What about your organization? Do you have systems in place to effectively and consistently transform data into an asset that can dramatically benefit your organization and members? If not, The Knowlton Group would like to help. Learn More, www.theknowltongroup.com

Resources:
1. https://www.gartner.com/smarterwithgartner/why-data-and-analytics-are-key-to-digital-transformation/

2. Infonomics, https://www.gartner.com/en/publications/infonomics

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Strategies to Transform Data into Actionable Information

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When used properly, data can be the fuel that propels organizations towards growth and success.  Most credit unions understand that the data that has been collected over the years can be one of their most valuable assets to improve member experiences, boost efficiency and revenue, and make faster, more accurate business decisions.

The problem we all face is having too much data that may not be properly compiled, cleansed, and organized. In other words, it isn’t information — it’s just data and raw numbers.  So, how do you remove the data clutter and get better at data analytics that transforms unorganized data into insightful, actionable information?

These tips will help you and your team transform the mountains of data into steps to improve your data analytics strategy:

Clearly Define Your Key Performance Indicators (KPIs)

Having clearly defined organizational KPIs gives your analytics efforts a guiding direction.  There are thousands of different analytic opportunities your team could explore.  But, if they don’t align with the organization’s strategic objectives (which the KPIs should directly measure), then is that effort really worth it?

If a KPI is to lower the average cost of funds, then your analytics initiatives shouldn’t focus on how to target more CD deposits but gaining greater engagement in core deposits.  This strategic-to-operational alignment needs to exist in your analytics team’s efforts to maintain clarity and focus.

Define Business Objectives

The first step in the process of turning data into information is asking questions and defining your business objectives. Data for the sake of data is meaningless. Start by outlining some clearly defined business goals, use-cases and objectives around your data analytics and analysis. Figure out the questions you would like the data to answer.

For example, how many members have obtained an auto loan or mortgage in the last 24 months but do not have an active checking account? Why are so many loan applications falling off before being approved?

To get the best results out of the data, a question (or series of questions) needs to guide your starting point.

Avoid Confirmation Bias

Many organizations use data today to add support to a belief they already hold.  When viewed from a biased perspective, it is easy to manipulate an interpretation to match a previously held belief.

Successfully embedding analytics in the decision-making process requires you to eliminate confirmation bias at the outset.  Treat each analytics use case with the scientific method approach – establish a baseline hypothesis and objectively measure whether that hypothesis is true or false.  Much organizational learning will come from this rigorous and honest approach to data.

Don’t Let Perfect Get in the Way of Good

Many organizations that are more immature in the analytics journey fixate on superficial data quality issues that arise.  Things like bad social security numbers or inconsistent addresses drive most executives crazy.  But if that data is only 90% or 95% accurate, will your decision change substantially with 100% accurate data?  The answer is almost always, no.

Strike the right balance between data quality and data integrity without chasing some ideal perfection that will never be attained.  Sometimes good enough is good enough.

Successful Analytics Programs are not Grassroots Efforts

Executive support is one of the leading reasons why some analytics succeed, and others fail.  Support for using data as decision-making tool needs to spread from the top of the org chart down.  Without this clear top-down buy-in, mid-level managers will not be required to provide data-driven justification for their recommendations.  This then proliferates further into the organization and minimizes the importance of using data.

Successful analytics initiatives requires executives to hold their teams and each other accountable for bringing data-driven discussions to the table instead of instinct-driven ideas.

 

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