focus group

What is a Focus Group?

Many organizations overlook the benefits of conducting a focus group. Although they might appear to just be an open forum for employees to complain, a focus group is one of the most time and cost effective ways to gather honest information and feedback from employees. Though upper management consists of highly talented and intelligent individuals, […]

training Millennials

Five Techniques for Training Millennials

In a recent post, we talked about employee retention and meeting employee needs more effectively. While it’s great to to be able to identify weaknesses and make changes along the way, sometimes starting strong with training can make an even larger impact when it comes to employee retention. In a prior post, we noted that […]

broadly distributed data and analytics

Centrally Driven, Broadly Distributed – Part 2

In our previous post, we introduced you to the data and analytics management methodology, “centrally driven, broadly distributed”. Having discussed the reasons why a “centrally driven” approach to data and analytics is optimal, this post will dive into the second half of the quote, “broadly distributed”. “Broadly Distributed” Analytics Takes Down Silos In many organizations […]

Hierarchy of Needs

Employee Retention and Psychology

One of our previous posts discussed turnover and the significant cost companies incur as a result of employees quitting their jobs. So what can management do to improve employee retention and minimize their turnover costs? A possible solution lies in one of the most famous psychological theories on motivation. The “Hierarchy of Needs Back in […]

centrally driven

Centrally Driven, Broadly Distributed – Part 1

In Thomas Davenport’s “Competing on Analytics: The New Science of Winning”, one of the first chapters of the book defines the common attributes of analytically-driven organizations. Davenport discusses that one of the critical aspects to success in analytics revolves around taking an enterprise-level approach to managing data and analytics. He then quotes Harrah’s Entertainment’s management […]

employee turnover

How Much Is Employee Turnover Costing You?

When making any type of business decision, arguably the most important question is: “How much is it going to cost?” While understanding the cost of marketing, new products, payroll, and new technology is important, how aware is your management team regarding the cost of employee turnover? The Cost of Employee Turnover Employee turnover can cost […]

millennials

Millennials: Why Should We Care?

We will be releasing a series of posts over the coming weeks and months addressing a hot button topic: millennials. From an employer perspective, we must understand how to attract and retain millennial talent. From a business perspective, we need to understand how this generation’s expectations for customer service, customizations, and user experience can drive […]

Don’t Get Lost in the Data

It’s often easy to get lost in the bells and whistles that most data and analytics tools offer. Fancy visualizations, interactive dashboards, and modern user interfaces make these tools difficult to say no to. But what tends to get lost in all the technology is a simple question: what business questions is my data going […]

The Knowlton Group Advantage

There are plenty of data and analytics consultants in the market. The choice of a data and analytics consultant can be critical to the success of your project, so how you can be sure you have chosen the best team to partner with? At The Knowlton Group, we specialize in working with financial institutions. We […]